Order Placement

Ordering is easy at Mosaic!

Orders can be placed via phone, by email or during showroom visits.

Once we collect information about your event (date, time, location and venue details as well as table sizes, quantities and fabrics selected) we will work up an order for you to review. To confirm an order, clients must sign the contract and make a 50% deposit. Final counts and final payment for all non – custom items are due one week prior ship date/delivery date/pick up date.  Orders are not considered confirmed and will not be held without signed contract and deposit.


Custom Orders

Mosaic specializes in Special Order linens, which are often used to make an event unique and memorable for clients.  Our design specialists can help style your affair with new fabrics or applications, creating breathtaking custom linens for your event. Custom Orders are created for each client and require final counts at the time the order is placed.

We require a 6 piece minimum for any custom orders as we buy our fabric in bolt form. While we do check on fabric availability when we work up special orders, Mosaic can NOT hold fabric from suppliers or guarantee availability beyond the date that the order is created. Therefore, to assure your product can be made for your event, we require signature and payment in full on these items when placing the order, even if the event date is weeks or months away.  At that time the fabric will be purchased and held for you. No refunds or changes can be made to custom ordered linens once confirmed by signature and payment.


Delivery & Shipping

Mosaic clients can have their orders delivered within the Pittsburgh area, or shipped nationwide.  Local delivery/pick up rates are determined by distance from our headquarters in the Strip District and take place Monday through Friday between 9am and 5pm. After hour and weekend delivery and pick up can be arranged as well for an additional fee.

Mosaic ships products nationwide, to arrive one or two business days before the event. Mosaic is not responsible for any delays or mishandling caused by FedEx that might prevent the timely arrival of shipments, especially those for last minute orders. Shipping fees will be applied to orders of all sizes.  Shipping rates will be applied to your invoice, and FedEx ground is most commonly used.  2nd day and overnight service is  also available for higher rates.  Clients out of state do not pay tax.  For most orders, Mosaic ships larger linens flat in flower boxes with each linen on hangers and wrapped in plastic. Mosaic provides duffel bags for returns, with pre-printed FedEx return labels. When an affair is over, place the dirty linens in the bag, and call FedEx for a pick up or return them to your local FedEx store location.


Payment Policies

Mosaic excepts American Express, Visa, MasterCard and checks.  A 50% deposit is required upon confirmation of order. Final payments (and final counts) are due one week prior to the deliver or ship date.  A $25 charge will be applied for checks returned for insufficient funds.   Full payment on custom order is due at the time order is placed.


Return Procedures

Returns are easy with Mosaic. For shipped orders, Mosaic provides duffel bag with FedEx return labels. When your affair is over, place the dirty linens in the bag, and call FedEx for a pick-up or schedule one online.  If FedEx does not service your area, the duffels can be taken to your nearest FedEx store location.  For smaller orders, rental linens can be returned in the original boxes, with a new shipping label we provide.  Mosaic offers pick-up service for all orders that are delivered.  Late night and holiday charges may apply for pick ups after 5pm weekdays/regular business hours.

For all shipped orders, they must be in transit on the  CLIENT SHIP OUT date that is listed on your invoice.  For orders that are picked up at Mosaic, they must be returned on the RETURN DATE that is listed on your invoice.  Clients will be invoiced for linens not returned/in transit by the date agreed to on your invoice.


Lost & Damaged

All items are counted and thoroughly checked upon their arrival at Mosaic. Missing or damaged linens will be charged at the rate of 2.2 x rental rate.  Damages include but are not limited to burns, tears, cuts, mold or excessive melted wax on fabric, which results in linens that are determined by our quality standards to be no longer usable.


Cancellation Policies

Orders may be cancelled in writing up until 2 weeks prior to the delivery or ship date for  full refund.  However, if Mosaic has incurred costs in producing your order prior to the time of cancellation, client will be responsible for those costs.  No refund will be given if cancellation is within two weeks of an event. See Custom Orders for additional payment restrictions on custom orders.