Delivery & Shipping
Mosaic clients can have their orders delivered within the Pittsburgh area, or shipped nationwide. Local delivery/pick up rates are determined by distance from our headquarters in the Strip District and take place Monday through Friday between 9am and 5pm. After hour and weekend delivery and pick up can be arranged as well for an additional fee.
Mosaic ships products nationwide, to arrive one or two business days before the event. Mosaic is not responsible for any delays or mishandling caused by FedEx that might prevent the timely arrival of shipments, especially those for last minute orders. Shipping fees will be applied to orders of all sizes. Shipping rates will be applied to your invoice, and FedEx ground is most commonly used. 2nd day and overnight service is also available for higher rates. Clients out of state do not pay tax. For most orders, Mosaic ships larger linens flat in flower boxes with each linen on hangers and wrapped in plastic. Mosaic provides duffel bags for returns, with pre-printed FedEx return labels. When an affair is over, place the dirty linens in the bag, and call FedEx for a pick up or return them to your local FedEx store location.