Mosaic clients can have their orders delivered within the Pittsburgh area. Local delivery rates are determined by distance from our headquarters in the Strip District and take place Monday through Friday between 9 am and 5 pm. After hours and weekend deliveries can be arranged as well, for an additional fee.
Mosaic ships orders nationwide from Pittsburgh, PA to arrive two business days before the event. Mosaic is not responsible for any delays or mishandling cause by FedEx that might prevent the timely arrival of shipments, especially those for last-minute orders. Shipping fees will be applied to orders of all sizes. Shipping rates will be applied to your invoice, and FedEx Ground is most frequently used. Second-day and overnight services are also available, with additional fees for the expedited rates. Out-of-state clients do not pay tax. For most orders, Mosaic ships larger linens flat in flower boxes with each linen on a hanger and wrapped in plastic. Smaller orders will be folded in boxes. Once your order is shipped, you will receive a tracking number from FedEx. To obtain a delivery status or any other additional information regarding the delivery of your order, please contact FedEx at 1-800-463-3339.
Mosaic offers a pick-up service for all orders that are delivered. Late night and holiday charges may apply for pick-ups after 5 pm on weekdays/ after regular business hours. For orders that are picked up at Mosaic, they must be returned on the return date that is listed on your invoice. Clients may be invoiced for linens not returned by the date agreed to on your invoice, however, when delays are expected we ask clients to call us to let us know so that we can work with them on return exceptions. If linens are wet, we ask that you lay the linens out to dry before placing them into the bags. If wet linens are placed into the bags, they will mildew. If linens are returned mildewed, they are considered damaged and replacement fees will be assessed.
For shipped orders, Mosaic provides duffel bags with FedEx return labels. When your event is over, place the dirty linens in the bag, and call FedEx for a pick-up or schedule one online. If FedEx does not service your area, the duffels can be taken to your nearest FedEx store location. For smaller orders, rental linens can be returned in the original boxes, with a new shipping label that we provide. For all shipped orders, they must be in transit on the date that is listed on your invoice as “Client Ship”. Clients may be invoiced for linens not in transit by the date agreed to on your invoice, however when delays are expected we ask clients to call us to let us know so that we can work with them on return exceptions. If linens are wet, we ask that you lay the linens out to dry before placing them into the bags. If wet linens are placed into the bags, they will mildew. If linens are returned mildewed, they are considered damaged and replacement fees will be assessed.