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Frequently Asked Questions

You may contact us by phone at (412)562-2800, or by email at info@partymosaic.com. Our team is available weekdays from 9 am to 5 pm Monday - Friday EST. 

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Orders can be placed via phone, by email, or during showroom visits. Once we collect information about your event (date and venue details as well as table sizes, quantities, and fabrics selected), we will work up an order for you to review. To confirm an order, clients must sign the contract and make a 50% deposit. Final counts and final payment for all non – custom items are due one-week before ship date/delivery date/pick-up date. Orders are not considered confirmed and will not be held without a signed contract and deposit.
 
Mosaic accepts American Express, Visa, MasterCard, Discover, and checks.  A 50% deposit is required upon confirmation of the order. Final payments (and final counts) are due one week before the delivery/pick-up or ship date. A $25 charge will be applied for checks returned for insufficient funds.  Full payment on custom orders is due at the time order is placed. Net 30 terms are available to industry account professionals who have been pre-approved by our account application process.

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Mosaic specializes in Special Order linens, which are often used to make an event unique and memorable for clients.  Our design specialists can help style your affair with new fabrics or applications, creating breathtaking custom linens for your event. Custom Orders are created for each client and require final counts and payment on those items at the time the order is placed. We require a 6 piece minimum for any custom orders as we buy our fabric in bolt form. While we do check on fabric availability when we work up special orders, Mosaic can NOT hold fabric from suppliers or guarantee availability beyond the date that the order is created. Therefore, to assure your product can be made for your event, we require signature and payment in full on these items when placing the order, even if the event date is weeks or months away.  At that time, the fabric will be purchased and held for you. No refunds or changes can be made to custom-ordered linens once confirmed by signature and payment. You can combine your custom components with in-stock products. Final counts on in-stock products are not due until a week before the event.
 
Mosaic clients can have their orders delivered within the Pittsburgh area, or they can be picked up at our Strip District location. Local delivery/pick-up rates are determined by distance and take place Monday through Friday between 9 am and 5 pm. After hours and weekend delivery and pick-ups can be arranged as well for an additional fee.
For out-of-state clients, our linens can be shipped nationwide from our warehouse in Pittsburgh, PA to arrive one or two business days before the event. Mosaic is not responsible for any delays or mishandling caused by FedEx that might prevent the timely arrival of shipments, especially those for last-minute orders. Shipping fees will be applied to orders of all sizes.  Shipping rates will be applied to your invoice, and FedEx Ground is most commonly used. 2nd day and overnight service are also available, with additional fees for the expedited rates. Clients out of state do not pay tax on our products. For most orders, Mosaic ships larger linens flat in flower boxes with each linen on a hanger and wrapped in plastic. Smaller orders will be folded inboxes. Mosaic provides duffel bags for returns, with pre-printed FedEx return labels. 
 
Once your order is shipped, you will receive a tracking number from FedEx. To obtain a delivery status or any other additional information regarding the delivery of your order, you must contact FedEx at 1-800-463-3339. Please note that Mosaic is not responsible for any weather delays or package mishandling caused by FedEx that might prevent the timely arrival of orders.
Here at Mosaic, we use a triple-check system to make sure the product you receive does not have any damage or stains. However, it is always possible that something can be missed during inspection. If you receive your product and it is stained or damaged, please contact us immediately, before your event, at (412)562-2800 so that we can provide a replacement or credit. If it is after hours, you can still call us, and you will receive an emergency number to contact. If you do not contact us before the event takes place, reimbursements will not be approved. 

 
For shipped orders, Mosaic provides duffel bag(s) with FedEx return labels. When your event is over, place the dirty linens in the bag, and call FedEx for a pick-up or schedule online. If FedEx does not service your area, the duffels can be taken to your nearest FedEx store location. For smaller orders, rental linens can be returned in the original boxes, with a new shipping label that we provide.

For local clients, Mosaic offers a pick-up service for all orders that are delivered. Late night and holiday charges may apply for pick-ups after 5 pm on weekdays/ after regular business hours.
For all shipped orders, they must be in transit on the date that is listed on your invoice as “Client Ship Out”. For orders that are picked up at the Mosaic location, they must be returned on the return date that is listed on your invoice. Clients may be invoiced for linens not returned/in transit by the date agreed to on your invoice, but when delays are expected we ask clients to call us to let us know so that we can work with them on return exceptions. 

If linens are wet, we ask that you lay the linens out to dry before placing them into the bags. If wet linens are placed into the bags, they will mildew. If linens are returned mildewed, they are considered damaged and replacement fees will be assessed.
You may be subject to an extended rental fee. If there are any delays in returning orders, you must contact us at (412)562.2800 or info@partymosaic.com.
All items are counted and thoroughly checked upon their arrival at Mosaic. When items are missing we notify clients once counted. Missing or damaged linens will be charged at the rate of 2.2 x the rental rate for most products. Some products will exceed these replacement costs. Damages include but are not limited to burns, tears, cuts, mildew, or excessive melted wax on fabric, all of which deem the product unusable. Products deemed damaged are at the sole discretion of Mosaic.
 

Upon receiving a signature on the job contract, the products will be retained for your event date. All amounts paid or payable under this agreement are non-refundable.

Yes. Once the linens leave Mosaic's facility, you are charged for them. 
There is no order too small or too large for Mosaic to handle! 
Linen deliveries DO NOT INCLUDE INSTALLATION. Installation and breakdown can be arranged for an additional fee. Please contact us for a quote.
Yes, sample linens are available upon request. A sample order fee may apply.