Returns are easy with Mosaic. For shipped orders, Mosaic provides duffel bag with FedEx return labels. When your affair is over, place the dirty linens in the bag, and call FedEx for a pick-up or schedule one online. If FedEx does not service your area, the duffels can be taken to your nearest FedEx store location. For smaller orders, rental linens can be returned in the original boxes, with a new shipping label we provide. Mosaic offers pick-up service for all orders that are delivered. Late night and holiday charges may apply for pick ups after 5pm weekdays/regular business hours.
For all shipped orders, they must be in transit on the CLIENT SHIP OUT date that is listed on your invoice. For orders that are picked up at Mosaic, they must be returned on the RETURN DATE that is listed on your invoice. Clients will be invoiced for linens not returned/in transit by the date agreed to on your invoice.